As an Air Traffic Controller in the United States Air Force I learned the truth about sales success, although I didn’t realize it until years later.
If you are familiar with the military or the Federal Aviation Administration, you know that their success is achieved through strict adherence to well thought out processes. They know that the processes they have established will bring success as long as everyone follows them. Deviation is not an acceptable practice.
Air Traffic Control is a prime example. All Controllers throughout the world, military or civilian, are taught the rules of air traffic control. These rules require strict adherence because the safety of passengers and crew members is dependent on established procedures. These rules apply throughout the aviation world. Failure to follow them can only result in tragedy. Pilots rely on adherence to these established procedures and are obligated to follow them unless they declare an emergency. Otherwise, failure to follow the rules by either an air traffic controller or a pilot mandates an Operational Hazard Report. Repeated violations can result in loss of a job and, sometimes, the end of a career.
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